This Shipping & Payment Policy outlines how Maxlab manages order processing, delivery, and payment for customers.

1. Order Processing

  • Orders are processed after confirmation from both parties.

  • Lead time may vary depending on product availability, customization, and import procedures.

  • Any changes to orders must be communicated in writing and confirmed by us.

2. Shipping Methods

We provide various delivery options, including but not limited to:

  • Domestic courier or freight

  • International freight forwarding

  • Customer-arranged logistics (if approved)

Shipping method is based on product type, size, and destination.

3. Delivery Time

Estimated delivery time will be provided in the quotation or contract.

Delivery time may be affected by:

  • Stock availability

  • Production lead time

  • Customs clearance

  • Transportation conditions

Maxlab is not liable for delays caused by third-party logistics, customs, or other circumstances beyond our control.

4. Shipping Fees

  • Shipping costs are calculated based on weight, dimensions, destination, and transport method.

  • Fees may be included in the quotation or charged separately.

  • Additional costs such as duties, taxes, or handling fees (where applicable) are the responsibility of the customer.

5. Inspection and Acceptance

Customers must inspect goods upon delivery.

If there are issues such as:

  • Damage

  • Missing components

  • Wrong items

You must notify us in writing within [3–7] business days.

Failure to do so may be considered acceptance of goods “as received”.

6. Payment Methods

Maxlab accepts the following payment methods:

  • Bank transfer (T/T)

  • Cash (where applicable)

  • Letter of Credit (L/C) for international transactions (subject to approval)

Specific terms will be stated in the quotation or contract.

7. Payment Terms

Unless otherwise agreed:

  • A deposit of [X%] may be required upon order confirmation.

  • Remaining balance is due before delivery or installation.

Late payments may result in additional charges or delayed delivery.

8. Taxes and Duties

  • Prices may be exclusive of VAT, import duties, and other applicable taxes.

  • Customers are responsible for complying with relevant tax regulations.

9. Cancellation Policy

Order cancellations must be made in writing and approved by Maxlab.

Depending on the order stage, cancellation may result in:

  • forfeiture of deposit

  • restocking fees

  • charges for processed items

Customized or specially imported goods are non-refundable.

10. Returns and Exchanges

Due to the nature of specialized equipment, returns are generally not accepted, unless required by law or agreed in the contract.

For defective or incorrect products, we will provide repair, replacement, or refund as appropriate.

11. Warranty and Support

Warranty terms vary by product and will be provided separately.

Installation, training, and technical support will be arranged according to agreed terms.